Billing Policy

SokoDeal Billing Policy

Effective Date: 25/01/2025

At SokoDeal, we are committed to providing transparent, secure, and reliable services to both buyers and sellers. This Billing Policy outlines the terms and conditions under which payments are processed, fees are charged, and any billing-related matters are handled. By using our platform, you agree to abide by this policy.

1. Registration and Account Setup

• Free Account: Setting up an account on SokoDeal is free. Users can browse listings, contact sellers, and manage their profiles without any charges. Users can also post ads for free.
• Paid Features: Some features, such as premium listings, advertisements, or access to exclusive services, may require payment. These features will be clearly marked on the platform and the applicable fees disclosed during the purchase process.

2. Payment Methods

• We accept the following payment methods:

  • Mobile Money (MPESA, Airtel Money, etc.)
  • Bank Transfers
  • Credit and Debit Cards (Visa, Mastercard, etc.)
  • PayPal (For International Transactions)

• All payments are processed through secure, encrypted payment gateways. SokoDeal does not store payment card details.

3. Transaction Fees

• Sellers: Posting ads on SokoDeal is free for basic listings. However, for featured or premium ads, a listing fee will apply. The fee structure for premium services is as follows:

  • Featured Listing
  • Top Placement:
  • Banner Ads:
  • Highlighted Ads
  • Republish

  All fees will be disclosed during the ad submission process and must be paid before the listing is made live.

• Buyers: No transaction fees are charged to buyers directly for browsing or purchasing from listings. However, if you choose to make a transaction using our payment system, any additional transaction fees levied by third-party payment processors will be your responsibility.

4. Subscription Fees (If Applicable)

If you sign up for a subscription plan (e.g., monthly/annual), the following conditions apply:

• Subscription fees will be charged automatically at the beginning of each billing cycle (monthly or annually) based on the plan you selected during registration.
• Free Trials: Some subscription plans may offer a free trial period. You must cancel the trial before the trial period ends to avoid being charged.
• Cancellation: You may cancel your subscription at any time before the next billing cycle. After cancellation, you will not be billed for the next cycle, but access to paid features will remain until the end of the current cycle.

5. Refund Policy

• Refunds for Sellers: SokoDeal does not provide refunds for advertising fees once an ad is live. However, in the event of technical issues that prevent your listing from being visible or accessible, we may offer a refund or credit at our discretion.
• Refunds for Buyers: Since SokoDeal acts as an intermediary platform for connecting buyers and sellers, we do not process refunds for transactions between buyers and sellers. All refund requests must be directed to the seller, and disputes should be resolved directly between the parties involved.
• Payment Errors: If you are charged incorrectly due to a technical error or billing discrepancy, please contact our customer support team. We will review the issue and issue a refund or credit, if necessary.

6. Billing Cycle and Invoices

• Billing for premium features and subscription plans will be processed on a recurring cycle (monthly or annually, depending on the selected plan).
• After a successful transaction or payment, you will receive an electronic invoice via email with a breakdown of the charges.

7. Taxes

• All fees, where applicable, are exclusive of taxes. You are responsible for any applicable local or national taxes that may apply to your transaction.
• VAT or any other sales taxes applicable to your transaction will be displayed during the checkout process.

8. Payment Disputes

• In case of a dispute, whether related to a billing error, chargebacks, or other payment-related issues, please contact our customer support team within 30 days from the date of the transaction.
• Any chargeback or dispute filed with payment processors (e.g., MPESA, PayPal, Credit Card) may lead to the suspension of your SokoDeal account until the issue is resolved.

9. Account Suspension for Non-Payment

• If your account is on a paid subscription and payments are not received on time, we reserve the right to suspend or deactivate your account and/or access to premium services.
• If there are unresolved billing issues, SokoDeal may also suspend or terminate access to the platform until all outstanding fees are settled.

10. Changes to the Billing Policy

• SokoDeal reserves the right to modify or update this billing policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
• We will notify you of significant changes via email or through a notice on your account dashboard.

11. Customer Support

If you have any questions regarding billing, payments, or any other inquiries, please contact our customer support team at:

• Email: sales@sokodel.co.ke
• Phone: +254 740362323
• Live Chat: Available on the website

By using SokoDeal, you agree to comply with all terms of this billing policy. Thank you for choosing SokoDeal!